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Consumer Information



Consumer information

General Terms and Conditions (GTC)
Cancellation Policy


Consumer information for distance contracts on the sale of goods

Please see the confirmation screen while placing your order to correct any incorrect entries. You may correct these at any time before sending your order using the delete and change functions.

Please see the individual product descriptions on our website for key features of products we offer, as well as for the validity periods of limited-time offers.

Our standard contractual language is German. You can submit any complaints or warranty claims to the address indicated in the cancellation policy.

You can save this text and the sample cancellation form using the save function on your computer browser, or print them out using your browsers print function.

Please see the following section for information on payment, delivery, and fulfilment.

You will be informed of your options to review and correct input errors while placing an order on our web shop.


General Terms and Conditions (GTC)

1. Scope of application and validity

VIVIL A. Müller GmbH & Co. KG, represented by its personally liable shareholders: VIVIL GmbH (District Court of Freiburg HRB 470284) and Dr. Alexander C. Müller-Vivil (also Managing Director of the GmbH),  Moltkestr. 33, D-77654 Offenburg, E-Mail: info@vivil.de, Fax: +49 (0) 781 / 478-175 offers goods for purchase on the website. It performs all services exclusively in accordance with the following General Terms and Conditions. Contrary General Terms and Conditions will only be recognised or deviating agreements concluded by way of express declaration.


2. Conclusion of the contract

2.1 Offers are considered a non-binding request to order goods.

2.2 By ordering goods, the customer submits a binding offer to conclude a purchase contract.

2.3 Orders are confirmed by e-mail after their receipt. This e-mail is not considered a declaration of acceptance. VIVIL A. Müller GmbH & Co. KG can accept the customers offer within two weeks by sending a confirmation of order acceptance to the customer via e-mail. VIVIL A. Müller GmbH & Co. KG may also accept this offer by sending the goods to the customer.


3. Delivery times

3.1 Goods will be delivered immediately if available and in stock. The general delivery time is 3-7 business days.


4. Delivery conditions (packaging and shipping costs, payment)

4.1 Packaging and shipping costs within Germany

4.1.1 We deliver free of charge within Germany above a product value of 20 EUR. The percentage of this amount for shipping costs in Germany is 4.50 EUR. Additional COD charges of 4.30 EUR are incurred for cash on delivery payments (only available in Germany). These are also waived above an order value of 20 EUR.

4.1.2 Payment options: COD, advance payment, immediate transfer, PayPal Plus

4.2 Packaging and shipping costs within the EU

4.2.1 If products are shipped to another EU country, we charge a flat-rate shipping cost percentage of 10 EUR. There is no minimum order quantity.

4.2.2 Payment options: Advance payment, immediate transfer, PayPal Plus


5. Prices, retention of ownership

5.1 All prices indicated are considered final prices that include statutory VAT, currently 7% or 19%.

5.2 The purchase price is due for payment by the customer after the order acceptance confirmation is received.

5.3 Delivered goods remain our property until they have been paid in full.


6. Liability

We are liable in accordance with statutory regulations.


7. Guarantee

We guarantee the good order and condition of our products under the law.


8. Online dispute resolution

The European Commission has established a web platform for online dispute resolution. The platform serves as a point of contact for extra-judicial dispute resolution regarding contractual obligations under purchase and service agreements concluded online. You can access the platform under the following link: http://ec.europa.eu/consumers/odr

VIVIL A. Müller GmbH & Co. KG declares its readiness, in case of legal conflicts with consumers (Sec. 13 BGB) to take part in consumer arbitration proceedings in accordance with the Consumer Dispute Resolution Act. The consumer arbitration court responsible for VIVIL A. Müller GmbH & Co. KG is:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.
Straßburger Straße 8, 77694 Kehl am Rhein
Phone 07851 / 795 79 40
Fax 07851 / 795 79 41
Website: www.verbraucher-schlichter.de


Cancellation notice

Right of cancellation

Consumers have a right of cancellation as per Sec. 13 BGB (German Civil Code). A consumer is considered any natural person who concludes a legal transaction for a purpose not associated with either their business or their independent professional activities.

As a consumer, you have the right to cancel this contract within fourteen days without providing grounds.

In case of purchasing agreements, this cancellation deadline is considered fourteen days from the date on which you or a third party named by you who is not the purchaser has taken possession of the goods. If a contract is concluded for multiple goods you have ordered and that are sent separately in several partial shipments, for which you or a third party named by you is not the purchaser, this will be the date possession is or was taken of the last goods.

To exercise your right of cancellation, you must contact us, VIVIL A. Müller GmbH & Co. KG, represented by its personally liable shareholders: VIVIL GmbH (District Court of Freiburg HRB 470284) and Dr. Alexander C. Müller-Vivil (also Managing Director of the GmbH),  Moltkestr. 33, D-77654 Offenburg, E-Mail: info@vivil.de, Fax: +49 (0) 781 / 478-175, with a clear declaration (such as a letter sent by mail, fax, or e-mail) of your decision to cancel this agreement. You can use the attached cancellation form template for this purpose, although this is not required. To take advantage of your right of cancellation, it is sufficient that you send a notification that you intend to exercise this right before the end of the cancellation deadline.

Cancellation form template

Consequences of cancellation

If you cancel this contract, we must repay all payments we received from you, including delivery costs (with the exception of additional costs resulting from the fact that you selected another delivery type besides the least expensive standard delivery offered by us) promptly and at the latest within fourteen days from the day on which we receive notification that you have cancelled this agreement. We will use the same payment method for this repayment that you used in the original transaction unless we expressly agree upon another method with you; in no case will you be charged fees on the repayment.

You must return or provide the goods promptly to us, and at the latest within fourteen days from the date on which you inform us of the cancellation of this agreement. This deadline is considered fulfilled if you send the goods before the end of the fourteen day period. You will bear the direct costs of returning goods.


Offenburg, August 2017

VIVIL A. Müller GmbH & Co. KG